Welcome to SkinScope's Privacy Policy. This policy describes how SkinScope, Inc. ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

Personal Information You Provide

Account Information: Name, email address, date of birth, and password
Profile Data: Skin type, skincare concerns, product preferences, and goals
Photos and Scans: Facial images you upload for skin analysis
Communication: Messages you send to our support team
Payment Information: Billing details for premium features (processed securely by third parties)

Information We Collect Automatically

Device Information: Device type, operating system, unique device identifiers
Usage Data: How you interact with our app, features used, time spent
Location Data: General location (city/region) for localized recommendations
Technical Data: IP address, browser type, app version, crash reports

Information from Third Parties

Social Media: If you sign up through social platforms (with your permission)
Analytics Providers: Aggregated usage statistics to improve our service
Security Partners: Information to prevent fraud and ensure platform security

2. How We Use Your Information

Purpose	Data Used	Legal Basis
Skin Analysis & Recommendations	Photos, skin profile, usage data	Contract performance
Account Management	Name, email, password	Contract performance
Customer Support	Contact info, communication history	Legitimate interest
Service Improvement	Usage data, feedback	Legitimate interest
Marketing Communications	Email, preferences	Consent
Security & Fraud Prevention	Device info, usage patterns	Legitimate interest

AI Training: We may use aggregated, anonymized data to improve our AI algorithms. Individual photos are never used for training without explicit consent, and all data is de-identified.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

Cloud Storage: Secure storage of your data and photos
AI Processing: Third-party AI services for skin analysis
Payment Processing: Secure payment handling for subscriptions
Analytics: Usage analytics to improve our service
Customer Support: Help desk and communication tools

Legal Requirements

To comply with applicable laws and regulations
To respond to legal requests and court orders
To protect our rights and prevent fraud
In connection with business transfers or acquisitions

With Your Consent

Product recommendations from partner retailers
Sharing anonymized results for research (opt-in only)
Integration with other health and beauty apps

4. Data Security and Protection

Security Measures:

Encryption: All photos and sensitive data encrypted in transit and at rest
Access Controls: Strict employee access limitations on a need-to-know basis
Secure Infrastructure: Industry-standard cloud security practices
Regular Audits: Ongoing security assessments and improvements
Data Minimization: We only collect data necessary for our services

Important: While we implement strong security measures, no system is 100% secure. Please use strong passwords and keep your account information confidential.

5. Your Privacy Rights and Choices

Data Subject Rights (GDPR/CCPA)

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Deletion: Request deletion of your personal data
Portability: Export your data in a machine-readable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Remove consent for marketing or optional features

How to Exercise Your Rights

Contact Methods:

Email: support@skinscope.ai

Response Time: We will respond to your request within 30 days.

Account Controls

Photo Management: Delete individual photos anytime
Marketing Preferences: Opt out of promotional emails
Account Deletion: Permanently delete your account and data

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data: Until you delete your account
Photos: Until you delete them or your account
Usage Data: Up to 2 years for analytics purposes
Communication Records: Up to 3 years for support purposes
Legal Records: As required by applicable law

Automatic Deletion: Inactive accounts (no login for 2+ years) may be automatically deleted after notification.

7. International Data Transfers

SkinScope operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. We ensure adequate protection through:

Adequacy Decisions: Transfers to countries with adequate privacy protection
Standard Contractual Clauses: EU-approved contract terms for data protection
Certification Programs: Privacy Shield successors and similar frameworks
Encryption: All international transfers are encrypted

8. Children's Privacy

Age Restrictions: Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@skinscope.ai.

Teen Users (13-17): Users under 18 must have parental consent. We encourage parents to monitor their teen's use of our Service.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Categories of Information We Collect

Identifiers: Name, email, device IDs
Biometric Information: Facial scan data for analysis
Commercial Information: Purchase history, preferences
Internet Activity: App usage, browsing behavior
Geolocation Data: General location for recommendations
Sensory Information: Photos you upload

California Consumer Rights

Right to Know: What information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" of personal information (we don't sell)
Non-Discrimination: We won't discriminate against you for exercising your rights

10. European Privacy Rights (GDPR)

If you're in the European Economic Area, you have rights under the General Data Protection Regulation:

Legal Bases for Processing

Contract: To provide our skincare analysis services
Legitimate Interest: To improve our service and prevent fraud
Consent: For marketing communications and optional features
Legal Obligation: To comply with applicable laws

Data Protection Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

Essential Cookies: Required for basic app functionality
Performance Cookies: Help us understand how you use our Service
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings or our in-app preferences. Note that disabling certain cookies may limit functionality.

12. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

Cloud Providers: Amazon Web Services, Google Cloud Platform
Analytics: Google Analytics, Mixpanel
Payment Processing: Apple Pay, Google Pay
Social Media: Google, Apple Sign-In
AI Services: Specialized skin analysis providers

We encourage you to review the privacy policies of these third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We'll notify you via email or in-app notification
Material changes will be effective 30 days after notification
Continued use of our Service constitutes acceptance of changes
You can always review the current version in our app

Notification Methods: We'll use the email address associated with your account and send in-app notifications for important privacy updates.

14. Contact Information

Privacy Questions or Concerns?

Privacy Team: privacy@skinscope.ai
General Support: support@skinscope.ai

Response Time: We aim to respond to all privacy inquiries within 2 business days.

15. Additional Information

Data Processing Activities

For a detailed breakdown of our data processing activities, including specific purposes and retention periods, please contact our Privacy Team.

Privacy by Design

We follow privacy by design principles, considering privacy implications in all new features and updates to our Service.

Regular Privacy Reviews

We conduct regular privacy impact assessments and update our practices to ensure ongoing compliance with privacy laws.

🛡️ Your Trust Matters: Privacy is fundamental to our mission. If you have any concerns about how we handle your data, please don't hesitate to reach out to our Privacy Team at privacy@skinscope.ai.